Shipping Information

PureConnect Shipping Policy – United States

At PureConnect, we're proud to offer FREE shipping on all orders.

Order Processing Times
Please allow 1–3 business days for us to process and dispatch your order. Dispatch means your order is handed over to the shipping carrier and is in transit. During peak times or holidays, processing may extend up to 7 business days.

Estimated Shipping Times
After dispatch, delivery within the United States typically takes 5–8 business days. Please be aware that factors such as your location, carrier delays, or customs may affect delivery time.

Changes to Orders & Shipping Details
Please double-check your shipping address at checkout—errors may delay processing or result in order cancellation. If there’s a discrepancy flagged by our system, we’ll email you to confirm details within 3 business days of your order. If we don’t hear back in time, your order may be canceled.

If you notice a mistake in your shipping details, please email us at Hello@ThePureConnect.com within 24 hours of placing your order. We'll try to accommodate changes, but cannot guarantee adjustments after that window.

Delayed Delivery
We understand timely delivery is important. However, delays may occur beyond our control—such as courier issues, weather, product availability, address verification problems, or payment processing delays. If there’s a delay, we’ll notify you promptly. PureConnect isn’t liable for uncontrollable delays, but we will do our best to assist and keep you informed.

Lost or Stolen Packages
Once your package is with the courier, it’s beyond our control. If an order is lost or stolen, please contact us at Hello@ThePureConnect.com—we’ll help you file a claim with the courier. While this situation is outside of our refund policy, we may offer a replacement based on the circumstances. You might also consider filing a police report if advised by the courier.

Policy Changes
PureConnect reserves the right to modify this Shipping Policy at any time without notice. Customers are responsible for reviewing the current policy before purchasing. By purchasing and using PureConnect products, you accept and agree to this policy and any changes made to it.